Frequently Asked Questions

I am new to Foresthill. How do I get my water service started?

Fill and complete the Application for Water Service. There is a $125 refundable deposit (you'll get your deposit back after a year of no payment penalties) and a $45 non-refundable activation fee.

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How much is the basic water fee?

The base rate of $80.33 provides 10,000 gallons. Your monthly bill is broken down as water is $54.88 for 0-10,000 gallons of water used in one month period. An additional $7.24 is added to your monthly bill for the Sugar Pine surcharge, $16.25 for Repair-Replacement Surcharge, and $1.96 for Reserve. Usage under 10,000 gallons customer receives a credit of .38 per 1,000 gallons. Usage over 10,000 gallons is billed at $1.37 per $1,000 gallons.

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When are the water meters read?

Your water meter is read as close as possible to the 15th of each month.

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What is the billing period?

The billing period is from the 15th to the 15th.

Example: When you receive your bill on March 1, it is for water used from Jan 15th to Feb 15th.

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When is my water bill due?

Bills are generated and mailed out sent on the last day the month and due by the 20th. Payments received after the due date of the 20th of each month are subject to a penalty of 10%. Any unpaid balance is considered delinquent.

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Bill Payment Options

Drop your payment in the drop box located at the office, 24540 Main St., Foresthill Payments made before 4:30 pm are a considered “received” that day.

Mail your payment to P.O. Box 266, Foresthill, CA 95631

Set up bill pay through your bank. Please note your customer number. Pay Online by Credit or Debit card thorugh Bill Payment Online. Pay by phone with a credit or debit card during business hours. Please note there is a minimum $3.00 service fee charged by Municipay or 2.45% of the payment.

Payments can be made in the office. In order to cut costs to customers, office hours have been limited to Monday thru Wednesday 8:00 to 4:30. Closed for lunch 12:00 to 12:30. If these hours are not adequate for your needs, please call so we can make other arrangements with you or if we can answer any other questions or provide additional service.

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How do I check for a water leak?

You can find your meter out near the road, near the driveway, or check the front property line. Make sure anything that generates water automatically is off, ice maker, automatic sprinklers, drip systems, etc.

Take a marker pen and a piece of paper out to your water meter, which is located by the street in the meter box. Write down all of the numbers you read and mark where the hand is on the meter. Do not use any water for at least 2 hours. Make sure that your automatic ice maker, sprinklers, etc. are turned off. When you recheck your numbers in the meter box, the numbers should not have changed. If they have, most likely there is a leak.

Can I turn off my own water?

Not unless you have a gate valve. You can call our office and have your water turned off. Also, you can call a plumber to have a gate valve installed.

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How to detect leaks.

A small leak, about the size of a pin head, dripping at one drop per second can add up to 7 gallons of water a day. A large leak, the kind most often found in toilets, can waste 200 gallons of water or more per day! Check out the following when you suspect a leak:

Check out the following when you suspect a leak:

  • Toilets – Check toilets for leaks often. The most common causes of a leaking toilet is a float device set to high, which causes water to run into the overflow tube or a warped or cracked flapper. Inexpensive toilet leak kits are available at home improvement stores.
  • Faucets – Check faucets in the bathroom and kitchen periodically. Worn washers are most often the cause of dripping faucets.
  • Sprinkler Systems – Broken sprinkler heads or damaged underground pipes are common sources of sprinkler system leaks. Watch your system run at least once per month to spot problems early. Usually, leaks are easy to fix. Do-it-yourself books with easy to follow instructions are available at libraries and home improvement stores.

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Do not forget to use your water meter to detect leaks.

Make sure no water is being used inside or outside (no washing machine filling, no shower running, no running watering outdoors, etc.

  • Locate your meter box.
  • Carefully remove the cover and lift the top of the meter.
  • Find the Red Leak Indicator on the meter dial.
  • If all of your water sources are off and the Leak Indicator is rotating, you may have a leak.

Leaks can waste thousands of gallons of water in just a few days. It pays to fix leaks promptly.

How to Read Your Meter

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Service Call Charges:

  • 8:00 am – 4:30 pm M-F -- $50.00
  • After business hours -- $125.00
  • $50.00 charge waived - if gate valve is installed with repair
  • Non-pay Disconnect Fee -- $50.00
  • After business hours -- $125.00

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Where is my service located?

For Residential Customers: In most cases, the water meter is located at the front of the property near the street.

For Commercial Customers: In most cases, the water is located at the front of the property or could be located in the back of or side of the property under ground. In some cases depending on the size of the commercial property, the meter will be locked in a large vault. In these cases, do not attempt to obtain a reading. Please contact FPUD to obtain a reading of the meter.

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I am new to Foresthill. How do I get my water service started?

How much is the basic water fee?

When are the water meters read?

What is the billing period?

When is my water bill due?

Bill Payment Options

How do I check for a water leak?

Can I turn off my own water?

How to detect leaks

Do not forget to use your water meter to detect leaks.

Service call charges.

Where is my service located?